Welcome to Grand Sunrise International Logistics Company Ltd ("Grand Sunrise," "GSIL," "Company," "we," "us," or "our").
Grand Sunrise International Logistics Company Ltd provides logistics, transportation, shipping, freight forwarding, cargo handling, customs clearance, door-to-door delivery, shipment tracking, and other related services. Depending on the relevant transaction and applicable authorisations, the Company may also facilitate money transfers, currency exchange, and international trade-related services.
These Terms and Conditions ("Terms") govern your access to and use of our website, shipment tracking facilities, customer communication channels, and services provided by the Company.
By accessing our website, requesting a quotation, booking a shipment, submitting cargo, using our tracking facilities, or engaging our services, you acknowledge that you have read and understood these Terms and agree to be bound by the provisions applicable to your transaction.
If you do not agree with these Terms, you should not use the relevant website features or services.
Where an individual acts on behalf of a company, business, organisation, or another person, that individual represents and warrants that they have the necessary authority to bind that person or organisation to the applicable contractual terms.
For the avoidance of doubt, these Terms do not replace a shipment-specific agreement, quotation, booking confirmation, bill of lading, air waybill, warehouse receipt, insurance policy, or other contractual document expressly governing a particular transaction. Where a conflict arises, the applicable mandatory law and the relevant contractual documents shall determine which provisions prevail.
For the purposes of these Terms:
"Company" means Grand Sunrise International Logistics Company Ltd.
"Customer" means any individual, business, organisation, importer, exporter, shipper, consignee, or other person who accesses the Company's website or requests or receives its services.
"Shipper" means the person or entity that consigns, sends, or arranges for the transportation of goods.
"Consignee" means the person or entity designated to receive a shipment.
"Cargo" or "Goods" means any parcel, package, merchandise, commercial consignment, personal effect, machinery, container, document, or other item accepted for transportation, handling, storage, or delivery.
"Services" means the logistics, shipping, freight forwarding, cargo handling, customs clearance, warehousing, delivery, shipment tracking, and other services offered by the Company.
"Carrier" means an airline, shipping line, road transport operator, courier, railway operator, or other third-party transportation provider.
"Third-Party Service Provider" means any independent carrier, customs broker, warehouse operator, payment provider, financial institution, insurance provider, local delivery company, agent, or other external service provider engaged in connection with a transaction.
"Shipment Documents" means all booking confirmations, commercial invoices, packing lists, declarations, shipping instructions, bills of lading, air waybills, customs documents, permits, receipts, and other documents relating to a shipment.
"Applicable Law" means the laws, regulations, binding conventions, regulatory requirements, and lawful governmental directives applicable to the relevant service, transaction, parties, and jurisdiction.
Subject to availability, the relevant quotation, applicable licences, and operational limitations, the Company may provide or arrange the following services:
International air freight.
International sea freight.
Full container load (FCL) shipping.
Less-than-container load (LCL) shipping and groupage.
Freight forwarding and shipment coordination.
Cargo collection, handling, consolidation, and deconsolidation.
Warehousing and temporary storage, where agreed.
Customs documentation and customs clearance assistance.
Door-to-door delivery and last-mile transportation.
Personal effects and commercial cargo transportation.
Shipment tracking and delivery-status updates.
Assistance with international trade transactions and communication between buyers and sellers.
Money transfer and currency exchange services, where legally authorised and available.
Other logistics and trade facilitation services agreed upon in writing.
The Company may perform certain services directly and arrange other services through independent third-party providers.
Unless expressly agreed otherwise in writing, the Company does not guarantee that every service is available in every country, for every commodity, or on every route.
The Company reserves the right to decline, suspend, or discontinue a service where reasonably necessary because of legal restrictions, sanctions, safety concerns, capacity limitations, incomplete documentation, non-payment, regulatory requirements, or other legitimate operational reasons.
4.1. Quotations
Quotations are prepared using the information supplied by the Customer, including the nature of the goods, dimensions, weight, declared value, origin, destination, shipping method, delivery requirements, and other relevant details.
Unless otherwise stated, a quotation is an estimate and not an unconditional guarantee of the final amount payable.
The Company may revise a quotation where the Customer provides inaccurate or incomplete information, the cargo differs from the original description, a carrier changes its charges, an applicable tax or regulatory fee changes, or other material circumstances affect the cost of the service.
Any revised charges must be communicated in accordance with the applicable contract and law.
4.2. Booking acceptance
A booking becomes binding when the Company accepts it through an authorised written confirmation or another agreed booking procedure, subject to any applicable payment, documentation, and cargo acceptance requirements.
An enquiry, quotation request, draft booking, or automated acknowledgement does not necessarily constitute acceptance of a shipment.
4.3. Customer verification
The Company may request identification, business registration details, proof of address, payment information, cargo photographs, invoices, permits, or other information reasonably necessary to verify the Customer or process the transaction.
The Company may refuse or suspend a booking where required information is missing, inconsistent, misleading, or legally insufficient.
4.4. Changes and cancellations
Changes to shipment instructions, destination, delivery arrangements, cargo description, or other material booking details must be communicated promptly and are subject to acceptance by the Company and any affected carrier.
Cancellation charges, administrative fees, carrier penalties, storage expenses, and other costs may apply where permitted by law and disclosed under the relevant quotation or agreement.
The Customer remains responsible for reasonable, documented costs already incurred before an accepted cancellation takes effect, subject to applicable law.
The Customer is responsible for ensuring that all information and documents supplied to the Company are accurate, complete, current, and not misleading.
The Customer shall:
a. Provide an accurate description of the goods, including their nature, quantity, weight, dimensions, packaging, and declared value.
b. Disclose any dangerous, fragile, perishable, temperature-sensitive, high-value, restricted, or otherwise specially regulated goods before booking.
c. Ensure that all goods are properly packed, labelled, sealed, and prepared for the agreed mode of transportation.
d. Provide accurate sender, receiver, collection, delivery, and contact details.
e. Supply all required invoices, packing lists, certificates of origin, permits, licences, declarations, and other relevant documents.
f. Ensure that the shipment complies with applicable export, import, customs, sanctions, trade control, safety, and transportation laws.
g. Pay all agreed transportation charges, taxes, duties, customs assessments, handling fees, storage charges, and other properly applicable expenses.
h. Ensure that the Customer or its authorised representative is available for collection, delivery, inspection, and other required procedures.
i. Promptly notify the Company of any correction, change, or circumstance that may affect the shipment.
j. Avoid providing counterfeit, stolen, prohibited, unlawfully obtained, or otherwise unlawful goods.
The Customer warrants that they own the goods or have the necessary authority to arrange their transportation.
Where the Customer acts as an intermediary, agent, seller, buyer, or representative, the Customer remains responsible for the accuracy of the instructions and information it provides.
The Company may rely on documents and instructions supplied by the Customer unless it has a legal obligation or reasonable basis to question their authenticity or accuracy.
The Company may refuse, suspend, return, isolate, report, or otherwise deal with a shipment in accordance with applicable law where the shipment contains prohibited or restricted goods.
Unless expressly accepted in advance by an authorised representative and permitted by law, the Customer must not submit:
a. Illegal narcotics, controlled substances, or other unlawful drugs.
b. Explosives, unauthorised weapons, ammunition, or other prohibited dangerous articles.
c. Hazardous chemicals, radioactive materials, or other dangerous substances that are not properly declared and lawfully accepted.
d. Counterfeit merchandise, stolen property, or goods that infringe third-party intellectual property rights.
e. Goods prohibited by the export, import, transit, or destination-country laws.
f. Undeclared dangerous goods, improperly packaged hazardous materials, or cargo presenting an unacceptable safety risk.
g. Cash, negotiable instruments, precious metals, jewellery, high-value collectibles, or other restricted valuables where the relevant service does not expressly accept them.
h. Live animals, biological materials, perishables, or temperature-controlled goods where the necessary arrangements and permissions have not been approved.
i. Items prohibited by applicable sanctions, trade restrictions, customs regulations, carrier policies, or other binding requirements.
The Customer must disclose any special characteristics of the goods that could affect handling, storage, transportation, safety, insurance, or customs treatment.
Where the Company reasonably suspects that a shipment contains unlawful or dangerous goods, it may take lawful and proportionate protective measures, including requesting further information, suspending movement, notifying competent authorities, or arranging inspection.
Any liability for resulting costs or losses shall be determined under applicable law and the relevant contract.
Nothing in this section authorises the Company to disregard mandatory legal requirements or to dispose of another person's property unlawfully.
The Customer must ensure that goods are packaged adequately for their nature, weight, fragility, handling requirements, and expected transportation conditions.
Packaging must be sufficient to withstand ordinary handling and transportation associated with the agreed service.
The Customer is responsible for:
Appropriate internal and external packaging.
Accurate shipping labels and consignee details.
Protecting fragile items against foreseeable movement and impact.
Declaring dangerous or special-handling requirements.
Ensuring that packaging complies with carrier and regulatory requirements.
Unless otherwise agreed in writing, the Company is not responsible for loss or damage caused by inadequate packaging, concealed defects, inherent vice, improper sealing, inaccurate labels, or the Customer's failure to disclose special handling requirements, to the extent that applicable law permits such allocation of responsibility.
If the Company agrees to provide packaging services, the scope and charges for those services shall be governed by the relevant quotation or agreement.
The Company will make reasonable efforts to communicate estimated collection, dispatch, transit, arrival, customs clearance, and delivery times.
Unless expressly guaranteed in a written agreement, all delivery dates and transit times are estimates.
Delivery may be delayed by circumstances including:
a. Airline, shipping line, port, airport, or road transport disruptions.
b. Customs inspections, regulatory checks, or governmental clearance procedures.
c. Severe weather, natural disasters, public emergencies, or other events beyond reasonable control.
d. Congestion, strikes, labour disputes, or infrastructure failures.
e. Incorrect documentation, unpaid duties, missing permits, or inaccurate Customer information.
f. Security restrictions, sanctions, border closures, or changes in applicable law.
g. Delays attributable to the consignee, shipper, or another third party.
h. Operational or capacity restrictions affecting the agreed route.
The Company will use reasonable efforts to communicate material delays when it becomes aware of them.
A delay does not automatically establish negligence, breach of contract, or entitlement to compensation. Any claim will be assessed under the applicable agreement and law.
Where a specific delivery deadline is essential, the Customer must notify the Company before booking and obtain express written acceptance of that deadline.
9.1. Charges
The Customer shall pay the charges agreed for the relevant service, including applicable freight, handling, documentation, storage, packaging, delivery, customs brokerage, and other disclosed service fees.
9.2. Additional costs
Additional charges may arise from circumstances such as:
Differences between declared and actual cargo weight or dimensions.
Special handling or repackaging.
Customs inspection or examination.
Demurrage, detention, or storage.
Failed delivery or collection attempts.
Changes to delivery instructions.
Customs duties, import taxes, or regulatory charges.
Charges imposed by carriers, ports, terminals, or other service providers.
Where reasonably practicable, the Company will notify the Customer of material additional charges before incurring discretionary expenses. This requirement does not prevent the Company from taking reasonably necessary action to protect cargo or comply with the law.
9.3. Payment terms
Payment deadlines, accepted currencies, payment methods, deposits, credit arrangements, and any instalment terms will be stated in the applicable quotation, invoice, or written agreement.
The Customer must not treat a shipment as paid merely because a payment instruction has been submitted. Payment is treated as received when confirmed through the relevant payment channel.
9.4. Late payment
Where payment is overdue, the Company may, subject to applicable law and the relevant contract, suspend further services, decline new bookings, or seek recovery of outstanding amounts and reasonable enforcement costs.
Any interest or late-payment fee must be contractually agreed where required and legally permitted.
9.5. Customs duties and taxes
Unless expressly agreed otherwise in writing, the Customer is responsible for applicable import duties, export duties, taxes, levies, customs assessments, and other governmental charges relating to the shipment.
A quotation that excludes duties and taxes does not make the Company responsible for those amounts.
The Customer remains responsible for the legal accuracy of customs declarations and the payment of charges allocated to the Customer under the applicable transaction.
9.6. Currency and exchange-rate changes
Where a quotation or invoice is denominated in a particular currency, payment shall be made in that currency unless otherwise agreed.
Where currency conversion is necessary, the applicable exchange rate, conversion fee, and settlement method shall be communicated as required by law and the relevant agreement.
The Company may assist with customs documentation, coordinate customs brokers, arrange submissions, and facilitate customs clearance.
Unless separately agreed and legally authorised, the Company does not guarantee that customs authorities will approve a declaration, release a shipment, waive an inspection, or permit the importation or exportation of particular goods.
The Customer remains responsible for providing truthful and complete information about the goods, their value, country of origin, classification, intended use, and other information required by the relevant authorities.
The Customer must obtain any permits, certificates, approvals, or licences for which it is legally responsible.
The Company may rely on appropriately authorised customs brokers and other professionals where necessary.
Customs authorities may inspect, detain, seize, reassess, reject, or require additional documentation for a shipment. Such actions are subject to the powers of the relevant authority and are not within the Company's unilateral control.
Any additional charges, penalties, storage expenses, or other costs arising from inaccurate Customer declarations, unlawful goods, missing permits, or the Customer's failure to comply with applicable requirements may be allocated to the responsible party as permitted by law.
Nothing in these Terms excludes liability for a failure by the Company to perform a duty that the law expressly imposes on it.
To provide international and domestic logistics services, the Company may engage independent airlines, shipping lines, road transport operators, warehouses, customs brokers, delivery companies, financial institutions, and other service providers.
The applicable contractual arrangements will determine whether the Company acts as a principal service provider, contractual carrier, freight forwarder, agent, intermediary, or another type of service provider in a particular transaction.
The Company will not be treated as merely an agent in every transaction simply because a third party physically transports or handles the goods.
Where the Company arranges a service as an agent for a disclosed third-party provider, the provider's applicable terms may also govern the service, subject to mandatory law and the Company's own contractual obligations.
The Customer may be required to comply with applicable carrier rules, security requirements, and shipping documentation conditions.
Nothing in these Terms excludes or reduces any liability that applicable law imposes on the Company for its own acts, omissions, representations, or contractual obligations.
The Company may provide online tracking, shipment status notifications, estimated arrival information, and other shipment-related updates through its website or authorised tracking systems.
Tracking information is provided for convenience and operational visibility.
Status information may be delayed, incomplete, or subject to correction because of system updates, scanning intervals, third-party data feeds, network disruptions, customs processing, or other operational factors.
Unless expressly agreed otherwise, tracking information is not an independent guarantee of the physical location, condition, ownership, or delivery time of cargo.
Customers must protect their tracking numbers, passwords, access credentials, and other shipment information from unauthorised access.
The Company may restrict access to tracking information where reasonably necessary to protect personal information, confidential commercial information, shipment security, or the rights of another person.
Delivery shall be made to the consignee or another person authorised to receive the shipment under the relevant delivery instructions and applicable law.
The Customer must provide complete delivery information and ensure that the recipient is reasonably available to receive the shipment.
Where delivery cannot be completed because the recipient is unavailable, the address is incorrect, access is restricted, documents are missing, payment remains outstanding, or another relevant condition has not been met, the Company or its delivery partner may arrange redelivery, temporary storage, return, or another lawful course of action.
Additional reasonable charges may apply where disclosed in the relevant quotation or agreement.
Where appropriate, the Company may request proof of delivery, a signature, an identification check, an electronic confirmation, or another reasonable receipt record.
Customers should inspect deliveries promptly and document visible damage, missing items, or apparent discrepancies.
A signature or delivery confirmation may serve as evidence of receipt but shall not automatically extinguish a valid claim for concealed damage, fraud, or another matter that cannot reasonably be identified at delivery, where applicable law permits such a claim.
If cargo cannot be delivered or remains unclaimed, the Company may contact the Customer to obtain further instructions.
Where permitted by law and the applicable agreement, the Company may arrange reasonable storage, redelivery, return transportation, or other appropriate handling.
If the Customer fails to provide instructions or pay applicable charges within a reasonable period, the Company may exercise any lawful contractual or statutory rights relating to the goods.
No provision of this section authorises the Company to sell, destroy, abandon, or otherwise dispose of cargo contrary to applicable law or mandatory notice requirements.
The Customer remains responsible for reasonable and properly chargeable costs arising from the failure to collect or receive the cargo, subject to the relevant contract and applicable law.
Unless expressly confirmed in writing, cargo insurance is not included automatically in the Company's transportation or freight forwarding charges.
The Customer is responsible for determining whether insurance is appropriate for the shipment and whether the proposed coverage adequately protects its interests.
Where the Company offers insurance or arranges cover through an authorised insurer or intermediary, the applicable policy, premium, insured value, exclusions, deductibles, and claims procedure will govern the insurance arrangement.
The Company does not guarantee that an insurer will accept a claim or pay a particular amount.
The Customer must accurately declare the cargo value and disclose all material information required by the insurer.
The absence of cargo insurance does not eliminate or enlarge the liability of the Company or any carrier under applicable law.
16.1. Applicable liability rules
The Company's liability, and that of any relevant carrier, shall be determined by the applicable service contract, mandatory law, and any legally applicable international carriage convention.
Depending on the mode of transportation and the relevant documents, special rules may govern cargo loss, damage, delay, notice periods, claim procedures, and limits of liability.
For example, sea carriage and international air carriage may be governed by different legal regimes. The applicable regime must be determined for the particular shipment.
16.2. Company responsibility
The Company will be responsible for loss, damage, delay, or other harm to the extent that such responsibility arises from its breach of contract, negligence, wilful misconduct, or another legally recognised basis of liability.
The Customer must establish the elements of a claim as required by applicable law.
16.3. Events outside the Company's responsibility
Subject to applicable law and the Company's own duties, the Company will not be responsible for loss or damage caused solely by:
a. An act or omission of the Customer, shipper, consignee, or their representative.
b. Inadequate packaging or improper preparation of the goods.
c. Inaccurate declarations, incomplete documents, or undisclosed characteristics of the cargo.
d. The inherent nature, defect, deterioration, or ordinary perishability of the goods.
e. A lawful act of customs authorities, regulators, or other competent governmental bodies.
f. Events for which an applicable law or valid contract excludes the Company's responsibility.
This provision does not exempt the Company from liability where its own conduct legally contributed to the loss or where such exclusion is prohibited.
16.4. Liability limits
Where applicable law or a valid contractual term permits a limit of liability, that limit shall be determined by the governing contract and the applicable legal regime.
No blanket monetary limit is imposed by these Terms on a shipment where a mandatory legal regime prescribes a different limit or prohibits the proposed limitation.
16.5. Indirect and consequential loss
To the extent permitted by applicable law, the Company will not be liable for indirect or consequential losses that are not legally recoverable, including speculative profits, loss of business opportunity, or loss of anticipated savings.
This exclusion does not apply where the relevant loss is recoverable under mandatory law or where exclusion is otherwise prohibited.
16.6. No exclusion of mandatory rights
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.
A Customer who believes that cargo has been lost, damaged, short-delivered, or materially delayed should notify the Company promptly using the contact details provided below.
A claim should include, where available:
The shipment tracking or reference number.
The booking confirmation and relevant shipping documents.
A description of the loss, damage, shortage, or delay.
Photographs of damaged goods and packaging.
Proof of the goods' value.
Delivery records and relevant correspondence.
Details of any inspection, insurance notification, or third-party report.
The Company may request additional information reasonably necessary to investigate the claim.
Customers should preserve damaged goods, packaging, labels, and other relevant evidence where reasonably practicable.
Important: Notice periods, formal claim requirements, and legal limitation periods may differ by mode of transport, jurisdiction, carrier, and governing contract. A notification to the Company does not necessarily suspend or extend a statutory deadline.
Customers must comply with the deadlines prescribed by the applicable law and relevant transportation documents.
The Company will review claims fairly and communicate its position within a reasonable period, subject to the complexity of the matter and the availability of necessary evidence.
To the extent permitted by law, the Customer shall indemnify the Company against reasonable, documented third-party claims, losses, damages, penalties, and expenses arising directly from:
a. The Customer's material breach of these Terms or an applicable shipment agreement.
b. The Customer's fraudulent, unlawful, or materially misleading declaration.
c. The shipment of prohibited or unlawfully supplied goods by the Customer.
d. The Customer's infringement of third-party rights in connection with the goods.
e. The Customer's failure to obtain permits or authorisations for which the Customer is responsible.
f. The Customer's negligent or wilful acts or omissions.
The indemnity shall apply only to the extent that the relevant loss was caused by the Customer's conduct or breach.
The Customer shall not be required to indemnify the Company for the portion of a loss caused by the Company's own negligence, breach of contract, wilful misconduct, or other conduct for which the Company is legally responsible.
The Company shall provide reasonable notice of a relevant third-party claim where legally permissible and shall not settle a claim in a manner that imposes a material admission or additional obligation on the Customer without appropriate consultation.
Neither party shall be liable for a failure or delay to the extent directly caused by an event beyond its reasonable control, provided that the affected party could not reasonably have prevented the event or avoided its relevant consequences.
Such events may include natural disasters, severe weather, war, terrorism, civil unrest, epidemics, governmental restrictions, border closures, port closures, strikes, infrastructure failures, and major transportation disruptions.
The affected party shall take reasonable steps to reduce the impact of the event and resume performance when practicable.
A shortage of funds, ordinary commercial inconvenience, or avoidable operational failure shall not automatically qualify as an event beyond reasonable control.
Where an event materially affects a shipment, the parties shall consider reasonable alternatives, including revised delivery arrangements, temporary suspension, or cancellation where permitted by the applicable contract and law.
The Company's website identifies money transfer and currency exchange among its services. These activities may be subject to financial-services laws, licensing requirements, anti-money-laundering obligations, foreign-exchange regulations, sanctions, customer verification rules, and other regulatory requirements.
Accordingly:
20.1. The Company shall provide regulated financial services only to the extent that it is duly authorised to do so or acts through a properly authorised provider under a lawful arrangement.
20.2. Before a transaction is accepted, the applicable provider, transaction terms, fees, exchange rate, settlement method, eligibility requirements, and any material restrictions should be communicated to the Customer as required by law.
20.3. Customers must provide accurate identification, beneficiary information, source-of-funds information, and other documents required for lawful processing.
20.4. Transactions may be delayed, rejected, suspended, or reported where required by applicable law or a competent authority.
20.5. Exchange rates may fluctuate. The rate applicable to a transaction shall be the rate validly agreed or confirmed at the relevant stage of processing.
20.6. Refunds, reversals, cancellations, failed transfers, and disputed transactions shall be handled according to the applicable transaction terms, provider rules, and law.
20.7. The Company shall not request that Customers use financial services to conceal the origin of funds, evade sanctions, facilitate fraud, or engage in unlawful transactions.
20.8. Where an independent licensed financial institution or payment provider processes a transaction, its applicable terms and privacy notice may also apply.
Nothing in these Terms constitutes a representation that the Company holds a particular financial-services licence. The relevant authorisations and service arrangements must be verified before these services are offered or promoted.
You may use the website only for lawful purposes and in accordance with these Terms.
You must not:
a. Use the website to engage in fraud, unlawful transactions, or deceptive conduct.
b. Attempt to gain unauthorised access to the website, tracking platform, administrative systems, or another user's account.
c. Introduce malicious code, interfere with system operations, or attempt to disrupt the Company's services.
d. Submit false shipment details or impersonate another person.
e. Misuse tracking numbers or attempt to access another person's confidential shipment information.
f. Copy, scrape, reproduce, or commercially exploit website content in violation of applicable law or the rights of the Company or third parties.
g. Use the website in a manner that violates another person's privacy, intellectual property rights, or legal rights.
The Company may restrict or suspend access where reasonably necessary to protect its systems, customers, business operations, or legal interests.
Unless otherwise indicated, the website's original text, branding, logos, graphics, design elements, and other materials are owned by the Company or used under appropriate authorisation.
Nothing in these Terms transfers ownership of intellectual property to a Customer.
You may access and use website content for ordinary personal or business enquiries relating to the Company's services.
You must not reproduce, modify, distribute, commercially exploit, or represent the Company's intellectual property as your own without prior written permission, except where permitted by applicable law.
Third-party names, trademarks, software, and logos remain the property of their respective owners.
The Company makes reasonable efforts to maintain the website and its digital services.
However, the website, tracking facilities, and other online features may occasionally be unavailable because of maintenance, technical problems, third-party outages, cybersecurity incidents, or other operational circumstances.
To the extent permitted by law, the Company does not guarantee uninterrupted, error-free, or continuously available website access.
Information displayed on the website is provided for general informational purposes unless expressly incorporated into a binding agreement.
The website does not replace shipment-specific instructions, confirmed quotations, official customs requirements, insurance documents, or professional legal or financial advice.
Nothing in this section excludes any statutory guarantee or other right that cannot legally be excluded.
The website may contain links to external websites, tracking platforms, payment services, carriers, financial providers, or other third-party systems.
The Company does not automatically own or control these external systems.
Your use of a third-party service may be subject to separate terms, privacy policies, security requirements, and transaction conditions.
The Company is not responsible for the content or independent conduct of a third party merely because a link is provided. This does not exclude responsibility that the Company may have under an applicable contract or law.
Customers should verify the authenticity of payment instructions and external links before submitting money, personal information, or confidential shipment documents.
The Company collects and processes personal information in connection with website use, shipment bookings, delivery, customer support, payment administration, compliance, and other legitimate business activities.
Such processing is governed by the Company's Privacy Policy, available at:
https://www.gsilcargo.com/privacy
The Customer is responsible for ensuring that any personal information supplied about another individual is lawfully obtained and may lawfully be shared for the relevant purpose.
The Company shall process personal information in accordance with applicable data protection laws.
Customers are encouraged to raise service concerns directly with the Company so that the matter can be reviewed.
Complaints should include the Customer's contact information, shipment reference number where applicable, a clear description of the issue, and supporting documents.
Complaints may be submitted through:
Email: info@gsilcargo.com
Nigeria Customer Care:
+234 707 434 4214
+234 707 652 0027
China Contact Numbers:
+86 138 2399 8630
+86 177 8684 0621
Office Address:
Trade Fair, Shop 07/17, Office Block 1, Clinic Bus Stop, Apt Progressive Second Gate, Trade Fair Complex, Lagos State, Nigeria.
The Company will make reasonable efforts to acknowledge and investigate complaints and provide an appropriate response.
Nothing in this section prevents a Customer from approaching a competent regulator, court, or other legally authorised dispute resolution body.
The Company may suspend or terminate a booking, account, or service where reasonably necessary because of:
a. Material breach of these Terms.
b. Fraud, suspected unlawful conduct, or material misrepresentation.
c. Failure to pay properly due charges.
d. Prohibited goods or unsafe shipping instructions.
e. A legal or regulatory requirement.
f. A material security risk or abuse of the Company's systems.
Where reasonably practicable and legally permissible, the Company will provide notice and an opportunity to remedy a remediable breach.
Termination does not automatically extinguish accrued payment obligations, valid claims, or rights that survive under applicable law.
The handling of cargo already in the Company's possession following termination shall remain subject to the relevant contract and applicable law.
The parties shall first attempt to resolve disputes through good-faith discussions and the Company's customer complaint process.
Where appropriate and agreed by the parties, a dispute may be referred to mediation or another lawful alternative dispute resolution procedure.
If the dispute cannot be resolved informally, either party may seek relief from a court or other competent forum with jurisdiction under the applicable law and contract.
Nothing in this section prevents either party from seeking urgent interim relief where legally available.
Any arbitration agreement, if separately adopted, must identify the applicable arbitration rules, seat, language, and other necessary details and must comply with applicable law.
These Terms shall be governed by the laws of the Federal Republic of Nigeria to the extent that Nigerian law validly governs the relevant transaction.
Subject to applicable conflict-of-laws principles, mandatory international carriage rules, and any valid shipment-specific dispute resolution agreement, disputes may be brought before a court of competent jurisdiction in Nigeria.
Where a shipment or service is subject to mandatory laws or conventions in another jurisdiction, those rules shall apply to the extent legally required.
Nothing in these Terms purports to displace mandatory jurisdictional rules or an applicable international carriage regime.
The Company may update these Terms to reflect changes in its services, operational procedures, technology, business practices, or legal obligations.
The current version will be published on the Company's website with an updated effective or revision date.
Changes shall apply prospectively unless otherwise permitted by law or expressly agreed with the Customer.
A material change to an existing booking shall not automatically override an already binding shipment agreement where the change requires the Customer's consent.
Customers should review these Terms periodically.
If a court or other competent authority determines that a provision of these Terms is invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
The invalid provision shall be interpreted or limited only to the extent necessary to make it lawful and enforceable, where such interpretation is legally permissible.
A failure or delay by the Company in exercising a contractual right does not automatically constitute a waiver of that right.
Any waiver must be established in accordance with the applicable law and, where required, made in writing by an authorised representative.
The Customer may not transfer its contractual rights or obligations to another person without the Company's consent where such consent is required by the relevant agreement or applicable law.
The Company may use subcontractors and service providers to perform parts of its services, subject to its contractual obligations and applicable law.
Any assignment of the Company's contractual rights or obligations shall be subject to applicable law and any consent requirements under the relevant agreement.
These Terms, together with the applicable quotation, booking confirmation, shipment documents, service-specific conditions, and other expressly incorporated contractual documents, constitute the agreement governing the relevant services.
If different documents conflict, their interpretation shall be determined by applicable law, any express order-of-precedence clause, and the nature of the particular transaction.
Mandatory legal rights and obligations prevail over inconsistent contractual provisions.
The Customer agrees that the Company may communicate through email, telephone, SMS, messaging services, electronic documents, and other contact channels lawfully supplied by the Customer.
Electronic communications may be used for quotations, booking confirmations, payment notifications, shipment updates, delivery arrangements, and customer support.
Electronic records and signatures may be used where recognised by applicable law.
Customers should keep their contact details current and promptly notify the Company of any changes that could affect service delivery.
For questions concerning these Terms, bookings, shipping arrangements, or complaints, contact:
Grand Sunrise International Logistics Company Ltd
Website: https://www.gsilcargo.com
Email: info@gsilcargo.com
Nigeria Customer Care:
+234 707 434 4214
+234 707 652 0027
China Contacts:
+86 138 2399 8630
+86 177 8684 0621
Office:
Trade Fair, Shop 07/17, Office Block 1, Clinic Bus Stop, Apt Progressive Second Gate, Trade Fair Complex, Lagos State, Nigeria.
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT THESE TERMS FORM PART OF THE CONTRACTUAL FRAMEWORK GOVERNING YOUR TRANSACTION, SUBJECT TO APPLICABLE LAW AND ANY MORE SPECIFIC AGREEMENT.
