Grand Sunrise International Logistics Company Ltd ("Grand Sunrise," "GSIL," "Company," "we," "us," or "our") respects the privacy of its customers, website visitors, business partners, suppliers, consignees, shippers, and other individuals whose personal information it processes.
This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when individuals visit our website, request quotations, arrange shipments, use tracking facilities, contact customer support, engage our logistics services, or otherwise interact with our business.
Our services include international shipping, air freight, sea freight, freight forwarding, cargo handling, customs clearance, door-to-door delivery, shipment tracking, and related logistics activities. Where legally authorised and applicable, our services may also include money transfers, currency exchange, and international trade facilitation.
We aim to handle personal information responsibly and in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and relevant requirements in other jurisdictions where applicable.
This Policy should be read together with our Terms and Conditions and any additional privacy notice supplied for a specific service or transaction.
Grand Sunrise International Logistics Company Ltd is responsible for determining how personal information is processed for its own business purposes, subject to the roles assigned under applicable law.
For privacy-related enquiries, requests, or complaints, contact:
Company: Grand Sunrise International Logistics Company Ltd
Email: info@gsilcargo.com
Website: https://www.gsilcargo.com
Office Address:
Trade Fair, Shop 07/17, Office Block 1, Clinic Bus Stop, Apt Progressive Second Gate, Trade Fair Complex, Lagos State, Nigeria.
Nigeria Customer Care:
+234 707 434 4214
+234 707 652 0027
This Policy applies to personal information collected or processed through:
a. Our website and associated online services.
b. Shipment booking, tracking, and delivery systems.
c. Quotation requests and customer enquiries.
d. Email, telephone, messaging, and other customer communication channels.
e. Shipping documents, customs paperwork, invoices, receipts, and delivery records.
f. Our logistics, freight forwarding, warehousing, and cargo handling operations.
g. Financial transactions that we are legally authorised to provide or facilitate.
h. Business relationships with suppliers, agents, contractors, and commercial partners.
i. Other lawful interactions with our Company.
This Policy does not automatically govern independent third-party websites, payment platforms, carriers, or financial institutions. Such organisations may have their own privacy policies and legal responsibilities.
Where we process personal information strictly on behalf of another organisation, the applicable contractual arrangements and data protection laws may determine the respective responsibilities of the parties.
The categories of personal information we collect depend on the services you use and the nature of your relationship with us.
We seek to collect information that is relevant and reasonably necessary for the applicable purpose.
We may collect:
Full name.
Business or company name.
Email address.
Telephone and mobile numbers.
Residential, business, collection, or delivery address.
Country and city of residence or operation.
Identification details where legally required.
Authorised representative or contact-person details.
When you arrange or receive a shipment, we may process:
Shipment tracking or reference numbers.
Sender and consignee details.
Collection and delivery addresses.
Cargo descriptions and quantities.
Shipment weight, dimensions, and packaging details.
Declared cargo value.
Photographs of packages or goods where necessary.
Commercial invoices and packing lists.
Shipping instructions and delivery preferences.
Bills of lading, air waybills, and other transport documents.
Customs declarations, permits, and clearance records.
Shipment location and status information.
Delivery confirmations and proof of receipt.
Relevant claims, complaints, and correspondence.
Shipment records may contain personal information about people other than the individual who books the service.
Customers should ensure that they are authorised to provide such information and should supply only information reasonably necessary for the relevant transaction.
Depending on the service, we may process:
Billing information.
Invoices and payment receipts.
Transaction references.
Amounts paid or payable.
Payment status.
Refund and dispute records.
Billing addresses.
Limited payment information required to reconcile transactions.
Relevant compliance information where legally required.
Where a third-party payment processor handles payment-card or banking details, that provider may collect and process information directly under its own privacy and security arrangements.
We do not claim to store full payment-card details or banking credentials unless our actual systems and lawful business arrangements require and authorise such processing.
Customers should not send passwords, PINs, one-time passcodes, or complete payment credentials through ordinary email or messaging channels.
Where we lawfully provide or facilitate money transfers or currency exchange, we or an authorised provider may process additional information required by law, such as:
Identity verification information.
Transaction amounts and currencies.
Sender and beneficiary details.
Relevant source-of-funds information.
Transaction purpose.
Records required for anti-money-laundering compliance.
Information required by financial regulators or competent authorities.
We will process such information only where the relevant service is legally authorised and an appropriate lawful basis exists.
The applicable financial institution or authorised provider may issue additional privacy information where it acts as an independent data controller.
We may collect information contained in communications with our staff, including enquiries, complaints, quotations, delivery instructions, feedback, and service-related correspondence.
Where legally permitted and appropriately disclosed, calls or other communications may be recorded for quality assurance, training, security, dispute resolution, or compliance purposes.
Where recording is used, appropriate notices and lawful safeguards will be implemented.
When you visit our website, certain information may be collected automatically by our website infrastructure or service providers.
Depending on the technologies actually deployed, this may include:
Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Pages visited and approximate visit duration.
Referral source.
Technical error information.
Date and time of website access.
Cookie identifiers and related online identifiers.
Security logs and information relating to suspicious activity.
The actual information collected depends on the website's configuration, hosting arrangements, analytics tools, cookies, and other technologies in use.
We may collect information about businesses, authorised representatives, suppliers, contractors, and commercial partners where reasonably necessary for contracts, verification, regulatory compliance, fraud prevention, or business administration.
This may include company registration details, tax information, professional contact details, and relevant verification records.
We may receive relevant information from carriers, customs brokers, authorised agents, payment providers, business partners, delivery operators, or other lawful sources.
For example, a carrier may provide shipment status information, or a delivery partner may provide proof of delivery.
Where required by law, we will provide appropriate information about the source and use of personal information obtained from third parties.
We may use personal information for the following purposes.
We process personal information to:
Prepare quotations.
Create and manage shipment bookings.
Arrange collection, transportation, and delivery.
Coordinate freight forwarding and cargo handling.
Facilitate customs clearance.
Communicate shipment updates.
Operate shipment tracking.
Manage warehousing and delivery arrangements.
Respond to service enquiries.
Handle shipment claims and complaints.
We may use information to manage customer accounts, issue invoices, process payments, maintain transaction records, administer contracts, and communicate operational information.
We may process personal information to comply with applicable customs, shipping, tax, accounting, financial-services, sanctions, anti-money-laundering, data protection, and other legal requirements.
The particular obligations depend on the service, route, jurisdiction, and transaction.
We may use relevant information to detect and investigate suspicious bookings, fraudulent payments, unauthorised access, identity misuse, cargo irregularities, and other security risks.
We may also maintain security logs and investigate incidents affecting our systems or customers.
Where permitted by law, we may analyse service performance, delivery patterns, website usage, customer feedback, and operational information to improve reliability, customer experience, and system performance.
Where reasonably practicable, information used for statistical analysis will be aggregated or de-identified.
We may send service announcements, company updates, or promotional communications where permitted by applicable law.
We will obtain consent where required and provide a suitable way to opt out of direct marketing.
You may continue to receive essential service communications even after opting out of promotional messages.
We may process information to establish, exercise, investigate, or defend legal claims, resolve disputes, maintain evidence, and protect our legitimate legal interests.
We process personal information only where an appropriate lawful basis exists under applicable data protection law.
Depending on the circumstances, the lawful basis may include:
6.1. Contractual necessity
Processing may be necessary to provide a quotation, perform a contract, arrange transportation, deliver goods, or take steps requested by an individual before entering into a contract.
6.2. Legal obligation
We may process information where required to comply with applicable laws, regulations, court orders, customs requirements, tax obligations, or regulatory directives.
6.3. Consent
We may rely on consent for particular activities where consent is the appropriate lawful basis, such as certain marketing communications or non-essential cookies where required.
Consent may be withdrawn where applicable law provides that right. Withdrawal does not automatically invalidate processing lawfully performed before the withdrawal.
6.4. Legitimate interests
Where permitted by law, we may process information for legitimate business interests, such as protecting our systems, preventing fraud, managing commercial relationships, improving services, or establishing and defending legal claims.
We will consider the individual's rights and interests before relying on this basis.
6.5. Vital interests or other recognised lawful grounds
In exceptional circumstances, we may rely on another lawful basis recognised by applicable law, such as protecting someone's vital interests or carrying out a legally authorised public-interest function where relevant.
The appropriate lawful basis depends on the actual processing activity. We will not treat consent as the universal basis for all processing.
Our website may use cookies and similar technologies to support functionality, security, preferences, analytics, or other website features.
Cookies are small files or identifiers that may be stored on a device when a person visits a website.
Depending on the technologies implemented, cookies may be used for the following purposes:
Essential cookies: These support core website functions, security, and other necessary operations.
Preference cookies: These may remember certain user preferences.
Analytics cookies: These may help us understand website traffic and usage patterns.
Marketing cookies: These may be used to support advertising or marketing measurement where such technologies are implemented and legally permitted.
The actual cookies used by our website depend on its technical configuration and third-party services.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
You may be able to manage cookies through our website's consent interface or your browser settings.
Disabling certain cookies may affect the availability or functionality of some website features.
Third-party services may use their own cookies or identifiers under their respective privacy policies.
We do not sell personal information as a standalone commercial product.
We may disclose personal information to the following categories of recipients where necessary, lawful, and proportionate.
We may share relevant shipment information with airlines, shipping lines, road transport operators, courier companies, warehouses, delivery partners, and other service providers involved in transporting or handling cargo.
We may disclose relevant information to customs brokers, customs authorities, port authorities, aviation authorities, regulators, law enforcement agencies, or other competent public bodies where required or permitted by law.
Where relevant, we may share transaction information with banks, payment processors, authorised money transfer providers, currency exchange providers, and other financial institutions involved in a transaction.
We may use third-party providers for website hosting, cloud storage, shipment tracking, communication systems, security, analytics, information technology, and related services.
These providers may process personal information on our behalf under appropriate contractual and legal safeguards.
We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.
We may share relevant information with authorised agents, business partners, or commercial intermediaries where necessary to provide an agreed service or manage a lawful business relationship.
Where permitted by law, information may be disclosed in connection with a proposed or completed merger, restructuring, financing, acquisition, or transfer of business assets, subject to appropriate confidentiality and data protection safeguards.
We may disclose information where reasonably necessary to enforce our agreements, investigate suspected fraud, protect individuals, respond to lawful requests, or establish, exercise, or defend legal claims.
We will seek to limit disclosures to information reasonably necessary for the relevant purpose.
Our business involves international logistics and may require coordination between Nigeria, China, and other countries involved in a shipment or transaction.
Consequently, personal information may be transferred to or accessed from another country where necessary to arrange transportation, complete customs formalities, communicate with a consignee, operate shipment tracking, process a payment, or provide another agreed service.
International recipients may include carriers, customs brokers, delivery operators, authorised agents, technology providers, and financial institutions.
Where personal information is transferred internationally, we will apply the safeguards required by applicable data protection law.
Depending on the circumstances, these safeguards may include:
An applicable adequacy mechanism or recognised transfer arrangement.
Appropriate contractual protections.
Assessment of the recipient country and relevant transfer risks where required.
Other lawful safeguards recognised by the applicable regulatory framework.
Where required by law, we will provide information about the relevant transfer safeguards upon request.
We will not assume that a transfer is lawful solely because it is commercially convenient.
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, unlawful processing, accidental loss, destruction, alteration, disclosure, or other security incidents.
Depending on the nature of the information and our operational systems, safeguards may include:
a. Access controls and account permissions.
b. Password protection and authentication measures.
c. Secure communication channels where available and appropriate.
d. Appropriate system monitoring and security logging.
e. Staff confidentiality obligations and relevant training.
f. Backup and recovery procedures.
g. Supplier assessment and contractual safeguards.
h. Procedures for handling security incidents.
i. Access restrictions for sensitive commercial and shipment information.
No method of transmitting or storing information is completely secure. Accordingly, we cannot guarantee absolute security.
Customers should protect their tracking numbers, account credentials, devices, and communications from unauthorised access.
If you believe your personal information or shipment account has been compromised, please contact us promptly.
If we become aware of a personal data breach affecting information under our responsibility, we will assess the incident and take appropriate steps to contain, investigate, and remediate it.
Where required by applicable law, we will notify the relevant supervisory authority and affected individuals within the applicable legal time limits.
Notifications will include information required by law and appropriate guidance on protective steps where relevant.
The response will depend on the nature of the incident, the categories of information affected, the likely consequences, and the applicable regulatory requirements.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, regulatory, contractual, and operational requirements.
Retention periods may differ according to the type of information and the relevant service.
For example:
Shipment and delivery records may be retained to administer transactions, resolve claims, and meet legal requirements.
Financial and accounting records may be retained for applicable statutory periods.
Customs and regulatory records may be retained for the periods required by relevant authorities.
Customer communications may be retained for reasonable operational and dispute-resolution purposes.
Website logs may be retained for security, troubleshooting, and technical administration.
Marketing information may be retained until it is no longer necessary or the relevant consent is withdrawn, subject to applicable law.
When personal information is no longer necessary, we will take reasonable steps to delete, anonymise, or securely dispose of it.
Information may be retained for longer where required by law, necessary to establish or defend a legal claim, or otherwise permitted by applicable law.
We will not claim that all records are deleted after a fixed period if a longer retention period is legally required.
Subject to applicable law and any lawful limitations, you may have the following rights regarding your personal information.
You may request information about how we collect, use, disclose, and retain your personal information.
You may request confirmation of whether we process your personal information and seek access to the information and relevant details of its processing.
You may request that inaccurate or incomplete personal information be corrected.
You may request deletion of personal information where the applicable legal conditions are satisfied.
This right is not absolute. We may need to retain certain records to comply with legal obligations, complete a transaction, resolve a dispute, or establish or defend a legal claim.
In circumstances recognised by law, you may request that we restrict certain processing activities.
You may object to certain processing activities where applicable law provides this right.
You may object to direct marketing at any time, subject to the applicable legal requirements.
Where the applicable legal conditions are met, you may request a copy of certain personal information in a commonly used, machine-readable format or request its transfer to another controller where technically feasible and legally required.
Where processing is based on consent, you may withdraw that consent.
Withdrawal does not affect the lawfulness of processing performed before withdrawal or processing conducted on another valid lawful basis.
Where applicable law provides such rights, you may request information or safeguards concerning decisions based solely on automated processing that produce legal or similarly significant effects.
You may lodge a complaint with the relevant data protection authority if you believe that your personal information has been processed unlawfully.
For individuals whose data is protected under Nigerian law, the relevant authority may include the Nigeria Data Protection Commission.
These rights are subject to the conditions, exceptions, and limitations prescribed by applicable law.
To exercise a data protection right, submit a request through:
Email: info@gsilcargo.com
Subject: Data Protection Request
Please include sufficient information for us to understand your request and reasonably verify your identity.
For shipment-related requests, you may also provide the relevant shipment reference number, provided doing so is safe and appropriate.
We may request additional information where reasonably necessary to verify your identity, prevent unauthorised disclosure, or clarify the scope of your request.
We will respond within the period required by applicable law.
Where we cannot comply with a request, we will explain the reasons to the extent legally required and inform you of any available means of challenge or complaint.
We will not impose a fee unless a fee is permitted by applicable law, such as in circumstances involving manifestly unfounded or excessive requests.
Our services are generally intended for individuals and businesses capable of entering into relevant transactions under applicable law.
We do not knowingly collect children's personal information for independent marketing purposes without an appropriate legal basis and required safeguards.
In the course of legitimate logistics activities, shipment documents may contain information relating to a minor as a consignee or recipient.
Where such information is necessary for a lawful service, it will be processed only to the extent reasonably necessary and in accordance with applicable law.
If we become aware that personal information has been collected unlawfully from a child, we will assess the circumstances and take appropriate corrective action.
Our website may contain links to external websites, shipment tracking systems, payment services, carrier platforms, and other third-party applications.
When you follow a link or use an external service, your information may be processed under the third party's own privacy policy and terms.
We do not automatically control the privacy practices of external websites.
Customers should review the relevant privacy notice before submitting personal information to an independent third-party provider.
The presence of a link does not, by itself, constitute a guarantee of the third party's security, reliability, or privacy practices.
We may use relevant contact information to send operational communications concerning quotations, bookings, payments, shipment status, customs documentation, delivery arrangements, and customer support.
These communications are necessary to administer the services you request and are distinct from promotional marketing.
Where permitted by law, we may also send promotional communications about the Company's services.
Where consent is required, we will obtain it before sending the relevant marketing communications.
You may opt out of promotional emails by using the unsubscribe mechanism provided or contacting us at info@gsilcargo.com.
Opting out of promotional communications will not prevent us from sending essential service-related messages where legally permitted.
Where the Company lawfully provides or facilitates money transfer or currency exchange services, additional privacy requirements may apply.
Such transactions may require the collection, verification, disclosure, and retention of information for:
Identity verification.
Fraud prevention.
Anti-money-laundering compliance.
Sanctions screening.
Financial reporting.
Transaction processing.
Dispute resolution.
Compliance with lawful regulatory requests.
We will process such information only as permitted by the applicable regulatory framework and the relevant service arrangement.
Where an independent licensed financial institution or provider is responsible for processing the transaction, that provider may issue a separate privacy notice describing its own practices.
Customers should consult the relevant provider's privacy notice where appropriate.
We recognise that shipping and trade transactions may involve commercially sensitive information, including invoices, cargo descriptions, delivery arrangements, supplier details, consignee details, and transaction records.
We will use reasonable safeguards to limit access to such information to authorised personnel and relevant service providers who need it for legitimate business purposes.
However, shipment information may need to be disclosed to carriers, customs authorities, financial institutions, delivery providers, insurers, or other authorised parties to complete a transaction or comply with applicable law.
We cannot promise absolute confidentiality where disclosure is legally required or operationally necessary.
Customers should not submit confidential business information through public or unsecured channels where a safer method is available.
We may update this Policy to reflect changes in our business operations, website technologies, service providers, regulatory obligations, or data protection practices.
The revised version will be published on our website with an updated revision date.
Where a material change requires notice or consent under applicable law, we will take the necessary steps.
Changes to this Policy do not automatically create retrospective consent or override legal requirements applicable to information previously collected.
We encourage users to review this Policy periodically.
If you have concerns about our handling of your personal information, please contact us first so that we can investigate the matter.
You should provide a description of your concern and sufficient information for us to identify the relevant processing activity.
We will review complaints fairly and respond within the period required by applicable law.
You may also have the right to complain to a competent data protection authority or seek another remedy available under applicable law.
Nothing in this Policy limits any statutory right to make a complaint or pursue a lawful remedy.
For questions about this Privacy Policy, personal information, data protection rights, or privacy complaints, contact:
Grand Sunrise International Logistics Company Ltd
Website: https://www.gsilcargo.com
General Email: info@gsilcargo.com
Nigeria Customer Care:
+234 707 434 4214
+234 707 652 0027
China Contacts:
+86 138 2399 8630
+86 177 8684 0621
Office Address:
Trade Fair, Shop 07/17, Office Block 1, Clinic Bus Stop, Apt Progressive Second Gate, Trade Fair Complex, Lagos State, Nigeria.
For privacy requests, please use the subject line "Data Protection Request" to help us direct your enquiry appropriately.
Grand Sunrise International Logistics Company Ltd is committed to handling personal information responsibly and transparently.
We aim to collect only the information reasonably necessary for legitimate business purposes, protect it through appropriate safeguards, disclose it only where justified, and respect the rights of individuals under applicable data protection law.
This Policy describes our intended privacy practices and must be implemented consistently with our actual systems, contracts, operational procedures, and legal obligations.
